Customers are important to us, without them we would not exist as a business. We strive to help you get the right products at the right price within an agreed timescale. If a problem occurs, we promise to do our best to ensure that things are put right as quickly as possible.
Terms & Conditions The following terms and conditions apply to all orders for the purchase of goods from the Falcon Aviation web-site and by telephone mail-order. You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order. This does not affect your statutory rights as a consumer. DEFINITIONS "Terms/Conditions" means these terms and conditions Purchasing We will endeavour to keep prices constant, but this is not always possible. The supply of goods from this site is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you require are still available for purchase. In the event of this happening a carefully selected alternative or a full refund may be offered. Delivery Special Order items may take longer. You will be kept informed of the progress of your order though the contact details you supply. Please allow a reasonable time before querying a non-delivery. We use a variety of dispatch methods depending on the size/weight of the package and the destination. Delivery will take between 24 hours and 28 days depending on the method selected and the world geographical location. You should ensure that someone is available to receive the parcel, or give alternative delivery instructions when placing your order. Services are guaranteed by the carrier. Falcon Aviation cannot be held responsible for any parcel not arriving within the guaranteed time due to circumstances beyond our control. Please check the availability of products prior to requesting this special delivery service. Carriage Charges. Payment Methods We accept most credit and Debit Cards including Visa (all types), Master card, Amex, Bank Transfer and Cheque, Paypal and other methods. Bank transfer and cheques will need to be cleared prior to shipment. Credit or Debit payment is not taken until the day the goods are shipped. Full payment for all orders is required at the time of ordering. All orders not accompanied by payment or authorisation to debit Mastercard/Visa/Switch accounts, will be returned with a pro-forma invoice requesting payment before goods can be despatched. Goods remain the property of Falcon Aviation until payment is received. VAT Out of Stock If we have a delay on delivery for any reason, you are entitled to cancel the order without penalty providing that it has not already been dispatched or you may be offered an alternative. Reserving goods We can only reserve goods for you if you pay a deposit of 10% of the marked price. This deposit is NON-REFUNDABLE. If you fail to complete the transaction (i.e. make full payment) for the goods within 7 days of being notified that the goods are ready for dispatch, or decide that you do not want them after all, WE KEEP THE DEPOSIT as an administration fee. The minimum value of goods on which we will accept a deposit is £10. The staff have no discretion to vary this. This does not affect your statutory rights. Discounts Contract Cancellation Damaged/Faulty Goods Please note that you are responsible for the cost of returning the goods to us unless the item has been delivered in error. Upon request we can arrange for the collection of the item from the address specified and shall deduct this from the cost of your refund. Your statutory rights are not affected. Claims Returns Such requests must be made within 10 days from date of invoice provided prior authorisation has been given. An item may be returned because of an error on our part or because the item is defective. Please note that this return policy is not applicable for the purchase of software, information CDs or Plans. We request that any unwanted items are complete with packaging and in an un-used and re-saleable condition. The goods must be returned in their original state, complete packaging/instructions/warranties, otherwise a re-stocking charge of 20% of purchase cost will apply. The company accepts no responsibility for cosmetic defects nor for any mistreatment or misuse of the goods after they have left our premises and this guarantee is void if the goods are in any way tampered with or adapted. Items returned with claimed defects will require testing before any refund can be made. To obtain a refund you must produce the item together with the till receipt or invoice and any other documentation issued at the point of sale. This guarantee is limited to a refund of the price paid and does not extend to consequential loss or damage. Copyright Permission is granted to electronically copy and to print in hard copy for the purpose of placing an order. Any other use of this website, without the prior permission of Falcon Aviation, is strictly prohibited. The following are therefore expressly forbidden unless written consent has been given: reproduction for any other purpose than those referred to above, modification, distribution, transmission, broadcast republication, downloading or uploading of any part of this website. Company Details & Address Falcon Aviation 144 Oxford Road Burnley BB11 3HL United Kingdon You can also telephone Customer Services on +0044(0)1282 716774. Security of your Order When submitting your order you are confirming to purchase goods and allowing Falcon Aviation to use your personal details for the purpose of supplying goods. Privacy Policy The type of information we will collect about you includes: Your name Contacting you by post: New Customers: If you would like to be added to our postal mailing list, please email us to request current information and be added to our postal mailing list. Contacting you by email: New Customers: If you are happy for Falcon Aviation to keep you informed about new publications and services by email, please complete our e-Newsletter subscription page. Falcon Aviation takes the privacy and the security of the information you provide to us very seriously and we are fully compliant with the Data Protection Act 1998. We guarantee not to sell, trade or rent any of your personal details to any third party. Links Copyright Information Changes to Terms and Conditions Governing Law OUR RIGHTS We reserve the right to modify or remove, temporarily or indefinitely, the Website (or any section thereof) without notice to you and you agree that we shall not be liable to you or any third party for any modification to or removal of the Website; and/or change the Conditions from time to time, and your continued use of the Website shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website. If you do not agree to be bound by these terms and conditions you may not use or access this website. Contact us before you place an order, if you have any questions relating to these terms and conditions
"Online Sales" means sales conducted through the Website
"Product" means a product on display for sale on the Website
"We/us/Our" means Falcon Aviation
"Website" means the website located at http//www.falcon-aviation.com
"You" means a user of the Website.
When you submit your order you are allowing us to use your personal details to fulfil your order. In the event of there being a problem or delay with your order we will communicate with you via e-mail, telephone or letter.
We attempt to dispatch many goods within 48 hours of receiving cleared funds for your order.
We charge carriage at cost. The prices on the site checkout are indicative. However should the final cost exceed the estimated charge, we will contact you prior to shipment.
VAT will be applicable at the standard rate in accordance with current legislation. Falcon Aviation’s VAT registration number is: GB 813 1391 59. This is levied on all goods shipped within the European Community. For countries outside of the EC, we remove the tax prior to shipment. All prices are shown as an 'invitation to treat'
If an unusual situation such as a lack of stock occurs we shall contact you directly. Customers who have placed orders for items temporarily out of stock will be informed within 14 days. These items will be recorded and supplied when available.
From time to time Falcon Aviation provides discounted pricing on certain items. Items that have a discounted price will be displayed on each item. There may be conditions attached to such discounts – e.g. quantity or buying in conjunction with another product etc
As described in the Consumer Protection (Distance Selling) Regulations 2000, the day after delivery of goods you are entitled to seven working days cooling off period, whereby you have the unconditional right to cancel the contract/order for these items. You must inform us by telephoning or emailing our Customer Services helpline your intention to cancel your order, and a full refund will be issued within 30 days of cancellation.
Falcon Aviation supply goods, which are suitable for their intended, stated use. In the event that any product purchase proves to be unsuitable in use due to defective workmanship or faulty material, you can return them to us for a replacement or a refund. In many cases the item may be covered by a manufacturers warranty and this will take precedence. Please telephone our Customer Services helpline and advise our staff.
Claim for non-delivery must be made within 10 days from the date of despatch for UK orders, 30 days for overseas orders. Claims for shortages and damages must be made within 10 working days from date of receipt. All packaging must be retained for inspection. Claims not received within these periods may not be met. If you would like to make a claim then please contact our customer service department.
If you would like to return items to Falcon Aviation then please contact our customer service department who will provide you with instructions about returning items.
The contents of this site are the property of Falcon Aviation or its suppliers, and are protected by the UK and international copyright laws. These contents include but are not limited to the following: web site design, graphics, text, visual clips, audio clips, logos and button icons, including the selection and arrangement thereof. ALL RIGHTS RESERVED.
For any queries or complaints about goods or services please contact sales@falcon-aviation.com or write to us at:-
You are protected by the Falcon Aviation security guarantee when you shop at the Falcon Aviation website. When you send an order it is sent in a PHP encoded email. PHP is a military grade encryption that ensures it cannot be read by anyone else. When you place an order, we printout and manually check and manually process every part of the billing procedure – whilst more labour intensive than automated methods, it does ensure that your information (credit card details for instance) are NOT readable by anyone else.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
Existing Customers: Your postal address details will be held on the Falcon Aviation database and as a previous buyer or enquirer of Falcon Aviation, you may, from time to time, be contacted with relevant details on new products and services, based on your previous purchasing choices or requests. If you do not wish to be sent information by post, please contact our customers services on +0044(0)1282 716774, or email sales@falcon-aviation.com requesting removal and stating your full name, address and postcode.
Existing Customers: Your e-mail address will be held on the Falcon Aviation database and as a previous buyer or enquirer of Falcon Aviation, you may, from time to time, be contacted by e-mail, with relevant details on new publications and services, based on your previous purchasing choices or requests. If you do not wish to be contacted by e-mail you can Opt-out by clicking here.
Data Protection
As customers are our most valuable asset we strive to protect their details and as required by UK Data Protection Acts 1984 and 1998, we follow strict security procedures in storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.
Certain links on this Site will lead to websites not under the control of Falcon Aviation. They are provided solely for your convenience and do not constitute any endorsement of any third party products or services. Falcon Aviation accepts no responsibility for any loss or damage you sustain by visiting these websites.
The layout, Site content, Site design, graphics, text, software compilations, underlying source code, software (including applets) and all other material on this Site are copyright Falcon Aviation. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of the Site for the sole purpose of placing an order with ricsbooks.com or using this Site as a shopping resource. Any other use of materials on this Site, including reproduction for purposes other than those noted above, modification, distribution, or republication without prior written permission of Falcon Aviation is strictly prohibited.
Falcon Aviation do not represent or warrant that the material comprised on this Site is completely accurate or up-to-date and Falcon Aviation have no liability in respect of such material or for any use of any such information by any person. Any information regarding availability is subject to publishers’ stock levels.
Falcon Aviation reserve the right to change or update the Terms and Conditions relating to the use of the Site from time to time without prior notice to Users.
These terms and conditions are guaranteed by and constructed in accordance with English law with English courts having exclusive jurisdiction.
